How to Buy

We have tried to make shopping at humaresapne.com simple and easy. This page will
help you understand how to navigate through the site and make purchases. If you have
any other questions or suggestions to make this a more pleasurable experience, please
do not hesitate to contact us at contact@humaresapne.com. In case you have shopped on
the internet before, then shopping at humaresapne.com will be a breeze, since the site is
designed to be intuitive and to provide a very similar shopping experience to that offered
by most e-commerce sites.

Home page:

On the Top menu, you will see the Shop, mouse over the same to browse through
categories you may want to navigate to. Next to it you will find informational items, our
newsletter - in case you want to hear about us, and also the discounts that we have to
offer.

The home page has been designed to showcase Exclusive products, that are just one- off
products and Featured Products. On the top, you will see "Exclusive Products" which are
exclusively designed by the designers for humaresapne.com These are one-off pieces
and unique to the word.

Product Page:

Click on an item that catches your attention on any Page and you will be taken to the
respective Product Detail Page. We are well aware of the limitations that buying over the
internet presents. To that end we want to provide you with as much information as we
can, to ensure that you feel secure in your buying decision. Following are the details we
have provided, in an attempt at taking shopping at humaresapne.com a notch above the
regular brick and mortar shopping experience:

1.The large picture of the product on the left will help you visualize the product in
context.

2. We have also embedded ZOOM functionality in case you wish to see the product
closely. Just mouse over on the image to see the zoomed image.

3.To deepen your appreciation of the products you are considering buying from us, we
have additional information on the craft form and also about the product.

4. Along with the product image you will find links to communicate with the artisan. This
is an added flexibility Some we provide on humaresapne.com

5. Add the products to your wishlist, in case you want to buy it later. But make sure you
register on our site first!

6. You can see if the product is available. Out of stock items can be back-ordered by
just mailing us. Through back-ordering, humaresapne.com gives you the flexibility of ordering
products which are currently not available, and we will make every effort to get it out
to you as soon as possible. We will keep you informed about the shipping dates through
email notifications. In case you change your mind by the time the product is shipped
do let us know by emailing us at order@humaresapne.com and we will send you a gift
certificate for the amount of the product for your next purchase with us. This is our way
of thanking you for relying on us and for your support.

Shopping Cart:

We are happy you found something you liked. The last page you encounter before
checkout, offers you the chance to make last minute changes to your order and provides
the following options:

1. Change the quantity of product ordered from the default value of 1,

2. Update subtotals by clicking the ‘Recalculate Subtotal’ button, and

3. Apply any available discount codes.

4. Get shipping and tax rates.

5. Proceed to ‘Checkout’.

Checkout:

This is the last page that keeps you away from your 'humare sapne’ product.
1. If you are an exiting customer, you may just login with your credentials and get going.
2. Register and then checkout. With this option you have the following advantages:
(a) Check your order online
(b) Monitor your order status
(c) Avail of discounts that we provide to our registered users
(d) Easy checkout the next time you shop with us.

Shipping:

For a limited time humaresapne.com is providing FREE SHIPPING within
India. Humaresapne.com reserves the right to change this policy at its discretion.

Returns & Refunds
At humaresapne.com, all purchases are final. We will process refunds on goods that have
been damaged as a result of shipping or handling. If any item has been damaged during
shipping please contact us at complaints@humaresapne.com and we will process your case
as expeditiously as possible. In the unlikely event that you receive a damaged product,
please ensure the following:
If the damage is evident at the time of delivery, make note of the damage on the courier’s
copy of the airway bill and their delivery sheet, as well as on the copy that you retain.
Please notify humaresapne.com of the damage within five days of receipt of the goods, along
with the details of the damage.
Send humaresapne.com images of the goods with close-ups of the damaged portion(s)
This will help in processing claims in a timely manner.
Please note that as a service to our clients, we insure all paintings and jewelry against
damage during transit. However, we do not insure the frames of paintings.

Payments:

There are couple of ways you can pay for your product:

1. Online payment - We have partnered with CC Avenues for our online payment
transactions. CC Avenue provides a secure payment gateway that accepts credit cards and
bank transactions. This is the most secure way of transacting and placing your order.

2. Payments in India through Demand Draft / Cheque:

You can select ‘Demand Draft/Cheque’ as a mode of payment when you place an order
with us. Your order will be processed once we receive the Cheque/Demand Draft and
once the amount is credited to us.

Cheques are to be made in favor of Tos Facilities Management Pvt Ltd

Place: New Delhi

The Demand Draft/Cheque should be mailed to the following address:

Humare Sapne, P-44,Ground Floor,Pandav Nagar,Mayur Vihar Phase-1,New Delhi-110091.

Once you have mailed us the check/ DD, send us an email at order@humaresapne.com
with the following information:

(a). Your Order number

(b). Your mobile number

(c). Your email id

(d). Order date

(e). Check number

(f). Check amount

(g). Your Bank name

Order Confirmation:

We are committed to providing you the very best shopping experience, and we recognize
how important it is for you to stay informed about the status of the purchases you have
made. The checkout process will take you through 6 steps (yes we know it sounds
long, but in reality it won't take you more than 5 minutes), and the last step is order
confirmation. Once your credit card is verified, you will be notified that we have received
your order. You will see a thank you screen on your browser and will also receive an
email containing details of your order.

Cancel/ Modify order

By the customer

To cancel or to modify an order, please send us an email at order@humaresapne.com.
Please include your order number, the products ordered along with desired quantities,
your name, your shipping and billing address, and your phone number (including area
code). If you have our order confirmation email handy, all you need to do is forward it to
us, since all the information we need will be in the email.

Please note that the order can be cancelled or modified only if it has not already been
shipped.

By Humare Sapne:

Humare Sapne reserves the right to cancel an order before it has been shipped if one or
more of the following conditions apply:

1. The billing information provided for the credit card does not match the information on
file with the credit card's issuing bank.

2. The credit card is declined for any reason, by our credit card verification
service. Please note that the issuance of an order number or the receipt of a confirmation
email does not serve as a guarantee that the order will be fulfilled. No order is final till
your credit card transaction is verified.

3. Your checks didn't reach us on time.

4.We take all measures to make sure that the product ordered reaches you. In case of an
unforeseen circumstance, we might have to cancel your order or ship it at a later date. If
this occurs, we will let you know through your email registered with us. In case the order
is cancelled by us before your card was charged, there will be no refunds made. However,
if the order got cancelled after your card was charged, , we will either

(a). refund the full value of the product

(b). Send you a gift voucher for the amount of the product good for your next purchase.

Address errors:

Humare Sapne will not be responsible for the fee charged by the courier company incase
of the following address errors:

1. The package is returned as undeliverable because an incorrect or invalid address is
entered by the customer.

2. A move or sudden change of address results in the refusal or non-delivery of an order.

3. An APO, FPO or a P.O. Box address has been provided as the shipping address and the
shipping company is unable to deliver to it.

4. Incorrect or no contact telephone number is entered by the customer.

International Shipments :

Customs, Duties, and Taxes

The customer is responsible for assuring that the product can be lawfully imported to
the destination country. When ordering from humaresapne.com, the recipient is the importer of
record and must comply with all laws and regulations of the destination country. Orders
that are shipped to countries outside of India may be subject to import taxes, customs
duties and fees levied by the destination country. The recipient of an international
shipment may be subject to such import taxes, customs duties and fees, which are levied
once a shipment reaches your country. Additional charges for customs clearance must

be borne by the recipient; we have no control over these charges and cannot predict what
they may be. Customs policies vary widely from country to country; you should contact
your local customs office for further information. When customs clearance procedures
are required, it can cause delays beyond our original delivery estimates.

The timelines on the product page and order confirmation are an indication of average
time required. In case of international shipments there might be delay due to Customs
clearance, etc which are not in our control.